an important start to any tour of Europe.
"Good morning, do you all speak English??? (.. oh man I am sure half of them don't speak English) ",My name is Jordan"...... (damn that lady is giving me the evils, quick. smile). "I will be your tour guide for the next two weeks (that guy looks like he's going to be a cock), it's really great to see such a lively bunch of people" (these guys look lame..).... This is our driver (undies) his name is Steve but we all call him undies, Steve is giving me a very awkward look, seemingly perplexed that I've given him this inauspicious nickname moments after meeting him, and seeing as he is knocking on the door of 65. A little joke I often play on the driver to help raise morale. Doesn't always work.
It's always nervy at the start, it's 7 am and you are already under the hammer of time, we need to get to Dover to catch the ferry to France,but first we must battle traffic out of London onto the M25 and hope for a smooth run through customs and immigration + check in and hope that no one has not forgotten their passports or visa's (or left them in their luggage underneath). I now have to try and wake them out of their sleep to both smash their dreams and gear them up for a holiday experience of a lifetime.
There is no greater feeling in being a Tourguide, when you are inundated with questions and the answers have already been devulged sometime in the past, or a scenario has come about in which you have already prepared the guests for, there is in contrast no lesser feeling when you've failed to prepare your group effectively and overhear those dreaded words "our guide didn't tell us", it is for this reason that I try to highlight all the most important aspects of the tour in this 15minute all encompassing first day talk.
Key area's I highlight, are brochured guarantees, or mandates for the tour, including sights seen, standard of food and accommodation as well as optional extra excursions, I take time to explain the nature of tour life and how it requires us to be punctual and always open minded and respectful of local customs.